Policy

AAA Return & Exchange Policy

Ready-to-Wear / In-Stock Items

Returns: Eligible within 7 days of delivery. Items must be unworn, undamaged, in original packaging, and accompanied by an invoice.

Refunds: Upon inspection, and if the fault of AAA Line, approved refunds are credited back to the original payment channel. Processing duration depends on your financial institution.

Custom & Made-to-Order Pieces

All Sales Final: Custom-tailored garments cannot be returned or refunded.

Fit Adjustments: Complimentary alterations are available if requested within 7 days of receiving your order. Abayas with lace trims or borders at the bottom of the abaya cannot be altered in length. 

Manufacturing Faults: For damaged or defective orders, submit photographic proof to customer support at +974 51116997 for a repair or remake.

Measurement Accuracy: Clients are responsible for providing exact specifications at the time of purchase.

General Terms

Lead Times: Production takes 10-14 days subject to material availability. 

Shipping Fees: Customers cover all courier charges for returns, exchanges, and alterations.

Unclaimed Orders: Items uncollected or refused for over 20 days post-dispatch notification are deemed forfeited. AAA reserves the right to liquidate or repurpose abandoned items without reimbursement.

Support: For queries, contact support at +974 51116997